Some rules for effective business communication

Here are some basic rules of communication that could improve communication flow in a business. Some of them are fundamental “rules of engagement” that could set the overall tone for a company. Others are specific concepts for categorizing and measuring…

Q-tools: An approach for discovery and knowledge work

What is information design? And in a world where, slowly but surely, everything is being translated into, and expressed as, information, how do you begin to think about organizing the massive amounts of information we’re generating every day? What are…